Comprehensive operations management on a new level

DekaBank relies on ISR as a strong service provider
Development and operation:
Everything from a single source

DekaBank, one of Germany's largest securities firms and real estate asset managers, decided to update its ECM system and transfer it to a new service provider. ISR was selected as a strong partner to take over the development and operation of the new system. The project involved migrating various clients and applications to the new platform, including the entire bank's electronic archive. ISR used various components from IBM Cloud Pak for Business Automation. In addition to carrying out the update and migration project, ISR is also responsible for the operational management of the system to ensure high availability and performance. DekaBank plans to implement additional clients and applications on the system in the future and to establish a long-term partnership with ISR to continuously develop and improve the platform.

DeKa Bank Logo Reference


REFERENCE REPORT ECM Development & Operation

The detailed PDF reference report provides even more information on how we laid the foundation for modern and efficient document management by updating the ECM system at DekaBank, one of Germany's largest securities firms and real estate asset managers.

Read Reference Report

Headquarters: Frankfurt am Main

Employees: 5,084

Revenue: €984.8 million

CHALLENGE AND REQUIREMENTS

  • Migrate existing archive and workflow solutions to a new platform group system and implement requirements in the new system
  • Everything from a single source: project and operation 
  • Powerful development partner and competent operations management partner
  • Different clients on the system result in a wide variety of specifications and requirements.

SOLUTIONS

  • New clients implemented on new system; existing clients migrated from old system
  • Operations management monitors the entire document management process chain.
  • System security through comprehensive vulnerability management
  • Comprehensive, meticulous monitoring with automated reporting for detailed service reports and prompt troubleshooting

customer quote


e service delivery and efficient partnership-based cooperation

ISR impressed us at every stage with its expertise and high level of professionalism. We are very satisfied with the results and the operational management, and are interested in a long-term partnership on equal terms.
Janis Bumbulis
Provider management IT production DekaBank

WHAT THE CLIENT VALUES IN US

  • Extensive technical and professional expertise
  • Integration into the bank's internal operating processes
  • Flexible, fast, and cooperative collaboration on equal terms

CLIENT VALUE

Better and more efficient service delivery

Platform is constantly being developed, long-term development partnership

TECHNOLOGIES WE HAVE EMPLOYED

IBM Cloud Pak for Business Automation
Faster processes and shorter waiting times for customers – thanks to AI-supported automation
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We have implemented various components from the
IBM Cloud Pak for Business Automation, including:

  • IBM FileNet Content Manager
  • IBM Datacap
  • IBM Db2

SERVICES

Application Management Services
As an AMS provider, we ensure the smooth operation of your business-critical applications and IT infrastructure.
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Premium Support
By actively monitoring and controlling your software version statuses, our Premium Support offers you a predictable update, unlike the standard support provided by the manufacturer.
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ARE YOU INTERESTED IN FURTHER CASE STUDIES?

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Would you like more information about our services?
THEN PLEASE CONTACT US!

Application Management Contact Person

Jens Brettschneider
Head of Business Unit
Application Management
jens.brettschneider@isr.de
+49(0)151 422 05 425

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